The case: When we were called by one of the leading Italian companies in the Telecommunications sector, the situation was clear: the Group was undergoing a phase of profound transformation. New efficiency goals, processes to rethink, legacy systems to replace, and an entire organization to accompany toward a new way of working.

A complex, ambitious program with high strategic visibility.
The challenge: transforming processes, people, and technology enterprise wide. The company had launched a Change Management initiative combined with the implementation of a new ERP system to integrate functions, streamline activities, and support the new organizational structure.

The Program Manager needed an experienced partner capable of bringing method, vision, and concrete tools to govern such an articulated initiative. They needed to build a solid Program Management Office.

PMProgetti’s intervention: From the very beginning, we worked side by side with the Program Director and the Program Manager to build the PMO and shape the entire governance system of the program. A PMO of 10 professionals, all experts in project management.

We contributed to:

• defining the methodological approach required by the Parent Company, based on PMI program and project management guidelines integrated with IIBA business analysis practices
• structuring the Program Management Office by developing a business case demonstrating its value and defining performance KPIs
• setting up the main program management plans, including a Program Masterplan integrated with the individual project plans

In parallel, we launched a continuous coaching and training path for the Project Managers of the individual projects (10 project streams). Through dedicated workshops, we supported them in building the program and project WBS, defining responsibilities (OBS, RBS), planning activities, and monitoring progress. Requirements gathering and management proved to be crucial for the success of the program.

Technology and methodology at the service of governance: To ensure effective and transparent management, we implemented Primavera Enterprise as the central Program Management tool. This enabled the organization to:

• align project plans
• constantly monitor milestones and deadlines
• generate clear and shared performance indicators
• promptly activate preventive and corrective actions.

Our focus was especially on medium- and short-term planning, where precision, coordination, and the ability to anticipate risks make the difference.

The result: a methodology that becomes corporate heritage. The greatest value of our intervention was not only steering the program in the right direction, but leaving the company with a replicable management model. The methodology developed together is now used in other programs and projects across the Group, becoming a true accelerator of efficiency and organizational coherence.