The case: the customer is a Company leader in the Telecommunications industry, and is part of an international group. The company has in place a program to improve efficiency, rationalize and integrate through the reengineering of the "core" processes at corporate level and the replacement of the current information technology solutions. We have been requested to provide expert support to the Program Management activities.

The project: we provided the experience and knowledge to set up the program and to establish and support the Program Management Office. We supported the Program Director, the Program Manager and the Head of the PMO in the definition of the approach and the governance structure of the program.

Given the complexity of the initiative, the large number of stakeholders involved and the request of the Mother company to apply the guidelines of PMI, it was decided to produce the following planning deliverables: the Program Management Plan, the Risk Management Plan, the Communication Management Plan and the Procurement Management Plan.

We coached and trained a large group of users, organizing workshops and working together with the stakeholders of the program to develop the program plan and the program control tools and procedures. We help to set up the Primavera Enterprise tool which supported the development of program key performance indicators. We primarily focused on program planning in the medium and short term level, as well as planning the single projects. We organized workshops with the stakeholders aimed at setting up the operating workplans and the periodic monitoring for the control of milestones, identifying and activating the necessary corrective and preventive actions. The program methodology is currently being used in other programs and corporate projects.