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The case: the customer is a leading Italian company in the Energy & Utilities industry. The company has decided to improve the competencies of their Business Analysts (about 500 people). Business Analysis is considered an essential discipline for competing in the market in the coming years and to create innovation. We were requested to make an assessment of the current skills of Business Analysts and identify a specific development path. |
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The Project: in the first phase we assessed the skills of the Business Analysts, aimed at understanding the current status. For this purpose we used the IIBA Business Analysis Competency Model, properly tailored to the characteristics of the organization. The assessment was proposed through the our proprietary web platform. In the second phase we designed the training and follow-up development paths. It is expected that in the future some Business Analysts will apply for the IIBA Certifications. |
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The case: The customer is a leading Italian company in the Telco Industry. The company has decide to improve the competencies of some high potential project and program managers, to move towards the Business Analysis competencies. |
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The Project: We were asked in the first phase to prepare these program and project managers for the CBAP certification. A class of 16 Project Managers was organized, and all participants got the CBAP certification. In the second phase we supported the company in creating and introducing the new role of Project Business Manager, by merging the PMI standard for Project Management with the IIBA standard for Business Analysis. This project has become a world wide case study. |
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The case: The client is a University Library who has decided to understand the application of Design Thinking to innovate their services and improve the Customer Experience. |
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The Project: We organized a in 4 half days a workshop involving a multidisciplinary Team in all the sectors of the Library. Applying the schema proposed by the University of Stanford, we analyzed the Customer Journey and identified some projects aimed at improving the visibility of the library, the relationship with the customers (students, teachers, researchers, etc.), the reorganization of some physical spaces. The Customer has decided to officially adopt the process within it. |
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The case: The customer is a leading Italian company in the Media Industry. The company has decide to improve the business need definition, the business requirements evaluation and modeling in order to align the solutions designed and impemented to the desired value. |
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The Project: We were asked in the first phase to understand the Current State and elaborate the To Be Model of Business Analysis, defining the major processes. In the To Be Model, both Business Analysis and Project Management must be aligned and integrated for a better decision process. In the second phase of the project we designed and performed some workshops for training purposes, and delivered the training to 35 people. During the workshops people have learnt how to perform Business Analysis for the Business Value, have applied basic tools and discussed the difficulties and opportunities of the Model, contributing to its implementation. In 2017 we will perform coaching and tutoring to help them in the standardization of portfolio management processes. |
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