The case: the customer is a leading Italian company in the Energy & Utilities industry. The company has decided to improve the competencies of their Business Analysts (about 500 people). Business Analysis is considered an essential discipline for competing in the market in the coming years and to create innovation. We were requested to make an assessment of the current skills of Business Analysts and identify specific development paths.

The Project: in the first phase we assessed the skills of the Business Analysts, aimed at understanding the current status. For this purpose we used the IIBA Business Analysis Competency Model, properly tailored to the characteristics of the organization. The assessment was proposed through our proprietary web platform. In the second phase we designed the training paths. It is expected that in the future some Business Analysts will apply for the IIBA Certifications.

The case: The customer is a leading Italian company in the Telco Industry. The company has decide to improve the competencies of some high potential project and program managers, to move towards the Business Analysis competencies.

The Project: We were asked in the first phase to prepare these program and project managers for the CBAP certification. A class of 16 Project Managers was organized, and all participants got the CBAP certification. In the second phase we supported the company in creating and introducing the new role of Project Business Manager, by merging the PMI standard for Project Management with the IIBA standard for Business Analysis. This project has become a world wide case study.

The case: The client is a University Library who has decided to understand the application of Design Thinking to innovate their services and improve the Customer Experience.

The Project: We organized a in 4 half days a workshop involving a multidisciplinary Team in all the sectors of the Library. Applying the schema proposed by the University of Stanford, we analyzed the Customer Journey and identified some projects aimed at improving the visibility of the library, the relationship with the customers (students, teachers, researchers, etc.), the reorganization of some physical spaces. The Customer has decided to officially adopt the process within it.