The case: The client is a University Library who has decided to understand the application of Design Thinking to innovate their services and improve the Customer Experience.

The Project: We organized a in 4 half days a workshop involving a multidisciplinary Team in all the sectors of the Library. Applying the schema proposed by the University of Stanford, we analyzed the Customer Journey and identified some projects aimed at improving the visibility of the library, the relationship with the customers (students, teachers, researchers, etc.), the reorganization of some physical spaces. The Customer has decided to officially adopt the process within it.