The case: There were more than 200 ongoing projects, four offices spread across Italy, and dozens of teams working every day to deliver technological solutions to their clients.

A major ICT company, accustomed to integrating complex systems, suddenly found itself facing a new challenge: bringing order to its internal knowledge and defining a Project Management methodology capable of supporting its growth and the newly launched quality certification initiative.

The issue wasn’t competence. It was dispersion. Valuable information lived inside individual teams, personal documents, chats, and emails. Every project was its own universe. And the company knew it couldn’t continue this way.

PMProgetti’s Intervention: When we stepped in, we began by listening. We observed the projects, spoke with the teams, analyzed workflows and resource competencies. To do this, we used our proprietary assessment tool, which allowed us to capture a precise picture of the context and the organization’s real needs.

From that picture, a simple truth emerged: the company needed a clear, shared, and sustainable Project Management methodology, and a Knowledge Management system that would enable people to truly collaborate- across offices and across projects.

From Chaos to Structure, the journey: We designed the project management methodology using a phased approach based on continuous improvement. No sudden revolutions: we started with quick wins, those small, immediately useful interventions that help teams breathe and quickly demonstrate the value of change. In parallel, we analyzed the main Knowledge Management platforms available on the market. We evaluated them by comparing functionality, scalability, integration, and usability.

The choice became clear. And from there, implementation began:

• definition of the corporate Knowledge Management system,
• configuration of a Team Collaboration tool.
• support for project teams in adopting the new model.

The Result, Knowledge that finally flows: Today, the Knowledge Management system is used by more than 2,000 people. The value is clear: from chaos to collaboration. The Project Management methodology has become a shared reference point—a common language that unites teams and offices. The company not only achieved its quality objectives but also built a solid foundation for future growth, with greater awareness and far less dispersion.