The case: The customer is a large insurance company that has launched a program to improve efficiency in the area of ​​claims management. The program includes several projects and activities, including the implementation of the new information system for the management of claims, the implementation of the CARD regulation, the reorganization of the agencies, the procurement of new hardware. 12 teams were involved in this program. It was necessary to organize a Program Management Office to support the Program Manager in the coordination of the various project groups.

The project: We focused in the start-up and management of a Program Management Office, by supporting directly the Program Manager. At the beginning we defined the processes and procedures for starting, planning, executing, monitoring and controlling and closing projects, as well as the processes and procedures for project coordination. Then we defined the communication and reporting system towards the Program Manager and the Steering Committee. Finally, we provided the tools, templates to be used in the project order to ensure consistency in the method of work and the information content. The program involved more than 50 people for a period of 14 months.