The case: The cruise industry was undergoing a profound transformation. New opportunities, new competitors, new business models. For our Client — an internationally recognized tour operator — this meant one thing: they needed a clear strategy and the ability to select and govern the right portfolio of initiatives to continue growing.

It was at this moment that they called us. The company wanted to establish a solid, credible PMO capable of becoming a true engine of transformation. And they asked us to help them build the Business Case for the new business model and the PMO, ensuring it would be launched the right way.

PMProgetti’s intervention: We began by supporting the IT PMO Director with one of our Senior Program Managers. Not with a theoretical approach, but with our PMO Assessment methodologies, based on internationally recognized maturity models.

Before proposing solutions, we analyzed processes, competencies, and decision-making dynamics. We assessed the organization’s maturity level in Business Analysis and Project Management.

The result was clear: the company did not need a simple operational PMO, but an Advanced PMO, a true Center of Excellence deeply integrated with the business side.

From there, we launched a structured continuous improvement journey, articulated in three phases:

• Readiness - Business Model and PMO Strategy
• Implementation - Quickwin Projects
• Sustainability - Assessment & Improvement.

We then initiated the first phase by defining the PMO strategy:

• AS IS Analysis
• TO BE Analysis
• Detailed Gap Analysis.

From this work, the TO BE PMO Model was created, accompanied by three alternative scenarios in terms of:

• Organizational structure
• Functions and responsibilities
• Key roles
• Required FTEs
• Mix of Project Managers and Business Analysts.

We then developed the PMO Implementation Plan and the Business Plan, analyzed benefits and costs, defined the three-year budget for each scenario, and presented the full Business Case to the Steering Committee.

In parallel, we defined:

• the Portfolio Management Governance approach
• the Project Management Base Kit, including essential processes and tools
• a dedicated training path for the PMO team.

The value created: a PMO that becomes a strategic asset. At the end of the journey, the Client did not just have a Business Plan.
They had a clear vision, a sustainable organizational model, a concrete roadmap, and a trained team ready to implement it.

And this is exactly what makes us most proud: helping an organization build the foundations to govern its future with autonomy and confidence.