This website uses cookies also from third parties. Navigating this website you accept.

BUSINESS ANALYSIS

istock 78312587 medium

The case: The client is a University Library who has decided to understand the application of Design Thinking to innovate their services and improve the Customer Experience.

The Project: We organized a in 4 half days a workshop involving a multidisciplinary Team in all the sectors of the Library. Applying the schema proposed by the University of Stanford, we analyzed the Customer Journey and identified some projects aimed at improving the visibility of the library, the relationship with the customers (students, teachers, researchers, etc.), the reorganization of some physical spaces. The Customer has decided to officially adopt the process within it.

PMI®, PMP®, CAPM®, PfMP®PMI-ACP®PMI-PBA®PgMP®PMI-RMP®, PMI-SP®PMBOK®, PMBOK® Guide, OPM3® are registered marks of Project Management Institute, Inc. The PMI Registered Education Provider logo is a registered mark of the Project Management Institute, Inc. Project Management Institute (PMI)® PMI is a registered mark of the Project Management Institute, Inc.”BABOK®, Business Analysis Body of Knowledge®, IIBA®, and the IIBA® logo are registered trademarks owned by International Institute of Business Analysis. CBAP® and the CBAP logo are registered certification marks owned by International Institute of Business Analysis. Certified Business Analysis ProfessionalTM, EEPTM and the EEP logo are trademarks owned by International Institute of Business Analysis. The IIBA® chapter logo, IIBA® Associate Sponsor logo, IIBA® Corporate Sponsor logo, IIBA® Industry Sponsor logo, and IIBA® member logo are logos owned by International Institute of Business Analysis. These trademarks are used with the express permission of International Institute of Business Analysis.