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BA-SKILL |
Corso di formazione di tre giornate d'aula in presenza o in modalità e-learning sincrono sui principi del Process Management, disegno dei processi, analisi e reingegnerizzazione dei processi: Value Chain analysis, Process Modelling, Process Analysis, KPI e Misure, Data Analysis, Policy e Business rules, Context analysis, Root Cause Analysis, tecniche di Elicitazione (interviste, survey, focus groups, brainstorming, analisi w&n, osservazioni sul campo), il ruolo dell'ICT nel Business Process Reengineering. I contenuti del corso sono allineati con il Babok Guide®. La partecipazione al corso da diritto all’acquisizione di 21 PDU e 21 CDU. |
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