PMO | Industry: Tourism

crystal cruises 2016 itineraries

The case: The Cruise Business is experiencing a deeply transformation, business and competition grow and that requires new strategies, activation of new initiatives and capabilities to manage and optimize the right portfolio in order to achieve business value. For these reasons our customer, leader in this sector, wanted to start a PMO. We were requested to prepare a Business Case for the start-up and development of their PMO.
The project: We involved one Senior Program Manager and we worked side-by-side with the IT PMO Director applying our PMO Assessment methodology and our PM&BA – Dynamic Duo methodology and International Maturity Models as reference. The Business Analysis and Project management maturity level showed that Company needed an advanced PMO for Business Strategy alignment. For this reason we applied a Continue Improvement Approach organized in 3 Stage: Readiness (PMO Strategy), Implementation (Qwickwin projects), Sustainability (Assessment Improvement).
We performed the AS-IS Analysis, TO-BE Design, the GAP Analysis and defined the PMO Model TO BE, identifying the main clusters (Organization, Functions, Roles, Responsibilities, Numbers PMO staff (FTE), Project Managers and Business Analysts). We developed the PMO Implementation Plan, Benefit & Cost Analysis, the Budget for the next 3 Years and we delivered the PMO Business Case presentation to the Steering Committee. We also defined the Portfolio Management Governance and the Project Management Kit Base – processes and tools for Project Managers and Business Analysts, and performed the training to the PMO staff.

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